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Frequently Asked Questions

• Can I create a team under the Personal Plan without signing up for the free Business Plan trial?

  After signing up, a free 30-day trial of the Business Plan is automatically applied. If you do not make a payment, your account will automatically revert back to the Personal Plan. You can experiment with different features of BoxHero and decide to pay later.

• What happens after the free trial ends?

  Once the free 30-day trial of the Business Plan is over, your account will automatically revert back to the Personal Plan. However, the data will not be deleted. If you decide to subscribe, you can conveniently utilize the services offered under the Business Plan.

• Do other team members have to make separate payments?

  Team members do not have to make separate payments. BoxHero calculates the fee by the team units. The total payment, which includes any additional team members, items, and locations, is immediately processed as a team with the card you provided.

• What happens to the payment if I create multiple teams?

  BoxHero charges the fee by the team as a unit. If you want to use multiple team units under a Business Plan, you can make separate payments for each team unit.

• What is your refund policy?

  We do not issue refunds for payments that have already been processed. However, if you cancel the subscription, you can continue to use our services until the subscription expiry date.

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